REFERRAL

REFERRAL

Nivalo

Referral Process

Nivalo Care Services referrals are made through the Director and can be received via email or telephone in the first instance. Please call Lauren on 07751196310 or email info@nivalocare.co.uk

We aim to ensure that the care of young people who come to live in our service is well planned and that young people’s experiences of being with us are positive.

  • The referring authority must make the referral via telephone or email.
  • The referring authority must provide the name/s of the young people and as much information
    as possible. This includes history, risks, ethnicity, language spoken, estimated time of arrival or pick up and any other relevant information pertaining to that young person.
  • In exceptional circumstances same day placements may be facilitated but it is essential that all relevant paperwork and information are made available at the time of placement.
  • No young person will be refused accommodation on the basis of race, culture, religion or disability.

Nivalo

Referral Criteria

We accommodate young people with low, medium and high needs ensuring that young people are appropriately matched for the safety of the young person and other residents. We expect referrals to cover the following issues:

  • Experience of Traumatic and difficult childhood
  • History of, or at risk of sexual exploitation
  • Emotional and mental health support needs
  • History of, or at risk of offending behaviour
  • History of, or at risk of substance misuse issues
  • Those seeking a place of safety including asylum seeking young people

Planned and emergency referrals

Nivalo

Our Pledge to Service Commissioners

We will work in partnership with all service commissioners, social workers and other relevant professionals in their duty to safeguard and promote the welfare of young people to delivering a high-quality service to the young people who are placed with us and their funding local authority. We will communicate with you regularly as agreed in our contract with you and will take all steps necessary to ensure that we deliver an efficient and value for money service at all times.