Nivalo Care Services referrals are made through the Director and can be received via email or telephone in the first instance. Please call Lauren on 07717442319, 01172395906  or email info@nivalocare.co.uk

We aim to ensure that the care of young people who come to live in our service is well planned and that young people’s experiences of being with us are positive.

• The referring authority must make the referral via telephone or email.
• The referring authority must provide the name/s of the young people and as much information
  as possible. This includes history, risks, ethnicity, language spoken, estimated time of arrival or pick up and any other relevant information pertaining to that young person.
• In exceptional circumstances same day placements may be facilitated but it is essential that all relevant paperwork and information are made available at the time of placement.
• No young person will be refused accommodation on the basis of race, culture, religion or disability.