YOUNG PEOPLE

Young People

OUR PROMISE TO YOUNG PEOPLE

Our service is committed to ensure that all the young people who live with us go on to achieve successful outcomes. We recognise this is particularly important for young people who have been looked after, in care or have left their homes here or abroad in difficult circumstances. Nivalo Care Services is dedicated to ensuring all young people who live with us are supported as stated below because we believe you deserve it and are worth it:

  • Respect and Dignity– We will treat young person equally no matter where they are from or who they are. We will make sure you feel included and welcome.
  • Inform – We will give you information about your physical, emotional and online safety, and what to do if you feel unsafe

  • Trust – You can trust that we will care about your needs and feelings and will support you. We will continue to get better at what we do.

  • Safety – We will make our place happy and comfortable for you.

  • Confidentiality – We will keep your information confidential at all times apart from when we feel that to do so would mean you or someone else may be in danger. We will share information with your social worker as agreed in your plan.




  • Give you a voice – We will make sure there are lots of ways for you to have a say and be involved. Also, if you are not happy with any aspect of the service you receive you can complain by speaking to the House manager first and then one of the Director’s if you are still are not happy. We will try and deal with your complaint as quickly as possible.
  • Help – We will listen and act on what you tell us. We will help you with your hopes and dreams as well as your worries and fears. We will try hard to listen to you and if we disagree with your views and opinions, we will take all reasonable steps to explain why.

Copies of this will be displayed in all our homes in communal spaces and made available for young people for whom English is not their first language. If you have been referred to Nivalo Care Services, then we look forward to welcoming you to your new home. Please take time to read this page so you know what to expect when you arrive.




EXPECTATION FROM YOUNG PEOPLE

It is your responsibility to maintain your own bedroom and keep it clean at all times.

  • You are expected to treat other young people and members of staff with respect and dignity at all times. We will not tolerate any kind of harassment, bullying or discriminatory behaviour on the grounds of race, faith, sexuality, disability or any other reason.
  • Physical abuse towards other young people and/or staff will not be tolerated and we will call the police and prosecute in the event of any assaults on staff or other residents.
  • You must not cause deliberate damage to yours or any other person’s property.
  • NO smoking of illegal substances or drinking is allowed within the house. NO smoking is allowed within the home and may only take place outside or in the garden. Under no condition is smoking permitted in your rooms.
  • You are not allowed to have visitors in your room without permission from the staff and we reserve the right to refuse to allow this if we have any concerns.
  • You will return home before the curfew time agreed with your social worker and let the staff know if you are going to be late in good time. If you do not return without notice, we will report you to the police as a missing person.
  • We expect you to abide by our visitor’s policy.
  • You are not allowed overnight visitors.

These rules are in place to protect you and other residents from harm. We expect all young people to obey them and failing to do so could result in the loss of your placement.